Gorgias, a San Francisco, CA-based customer service platform used by online businesses to deliver customer care to customers, earned $30 million in Series C investment. The software, intended for eCommerce, allows help desk personnel to process support tickets using a single cloud-based interface.
According to Gorgias, more than 10,000 online shops utilize their network to accommodate more than 200 million clients. The Series C financing was led jointly by Transpose Platform and e-commerce software giant Shopify Inc. Gorgias is now allegedly worth $710 million, up from $680 million before the transaction.
Insider Jason Lemkin of SaaStr and Rajeev Dham of Sapphire Ventures, CRV, and Alven also participated in the round.
The startup plans to utilize its recently announced $30 million round to build more automation technologies to help customer support teams save time. In addition, the business is working on a new module for its platform that would assist online merchants in identifying income prospects more quickly.
“We have seen many Gorgias customers generate significant revenue through support, sometimes raising revenue by more than 10 percent. By making the customer experience an even more vital part of our merchants’ organizations and helping them generate substantial top-line revenue, we will drive further adoption of the Gorgias platform,” said co-founder and chief executive officer Romain Lapeyre detailed in a blog post.
The rapid growth of the e-commerce market has accelerated Gorgias growth
Gorgias, founded in 2015 by Romain Lapeyre and Alex Plugaru, is a platform that combines all platforms through which customers contact online retailers, consolidating such dialogues into a single feed for each brand.
When support tickets are consolidated, they may be handled more strategically throughout the live chat, email, phone, SMS, messaging applications, and social media. The Gorgias platform supports over 10,000 Shopify, BigCommerce, and Adobe Commerce merchants, including Princess Polly, Steve Madden, Olipop, and Marine Layer.
The recent rapid expansion of the e-commerce business has aided the pace of firms that supply software for online shops.
Gorgias presently has 240 people spread across 16 countries, including offices in San Francisco, Paris, Toronto, New York City, Sydney, Belgrade, and Charlotte. Gorgias, founded in 2016, has more than doubled since its Series B round at the end of 2020, in which the business raised $25 million.