• About
  • Terms of Use
  • Privacy & Policy
  • Cookie policy
  • “press@ustechtimes.com”.
USTechTimes, Magazine & Review WordPress Theme 2017
  • Home
  • topics
    • All
    • AgTech
    • AI
    • Analytics
    • AR/VR
    • Biotech
    • Blockchain
    • Cars / autonomous vehicles
    • Clean tech / environment
    • Cloud infrastructure
    • Cryptocurrency
    • Data services
    • Developer tools
    • E-commerce
    • Education
    • Energy tech
    • Enterprise
    • Entertainment & sports
    • Security
    PartsTech, a Boston-based car component startup, bags $35 million

    PartsTech, a Boston-based car component startup, bags $35 million

    Gradiant raises $225 million in Series D, enters the unicorn club

    Gradiant raises $225 million in Series D, enters the unicorn club

    Ohmium, a green hydrogen startup closes $250 million Series C

    Ohmium, a green hydrogen startup closes $250 million Series C

    Vedanta Biosciences, a clinical-stage company, secured $106.5 million

    Vedanta Biosciences, a clinical-stage company, secured $106.5 million

    Trending Tags

      • Advertising
      • AgTech
      • AI
      • Analytics
      • AR/VR
      • Biotech
      • Blockchain
      • Cars / autonomous vehicles
      • Clean tech / environment
      • Cloud infrastructure
      • Consumer health & fitness
      • Consumer products
      • Cryptocurrency
      • Data services
      • Developer tools
      • Distributed workforce
      • E-commerce
      • Education
      • Energy tech
      • Enterprise
      • Entertainment & sports
      • Fashion
      • Fintech
      • Food and beverage
      • Games
      • Gaming/eSports
      • Govtech
      • Hardware
      • Health & hospital services
      • Health IT
      • Human capital
      • Impact
      • Insurance
      • IoT
      • Local commerce
      • Lodging/hospitality
      • Logistics
      • Manufacturing
      • Marketing automation
      • Marketplaces
      • Material science
      • Media/content
      • Medical devices
      • Messaging
      • Network infrastructure
      • Parenting/families
      • Payments
      • Pharmaceuticals
      • Real estate/proptech
      • Retail
      • Robotics
      • SaaS
      • Sales and CRM
      • Security
      • SMB software
      • Social commerce
      • Social mobile
      • Space
      • Gaming/eSports
      • Travel
      • Games
    • Interview
    • Venture Capital
    No Result
    View All Result
    • Home
    • topics
      • All
      • AgTech
      • AI
      • Analytics
      • AR/VR
      • Biotech
      • Blockchain
      • Cars / autonomous vehicles
      • Clean tech / environment
      • Cloud infrastructure
      • Cryptocurrency
      • Data services
      • Developer tools
      • E-commerce
      • Education
      • Energy tech
      • Enterprise
      • Entertainment & sports
      • Security
      PartsTech, a Boston-based car component startup, bags $35 million

      PartsTech, a Boston-based car component startup, bags $35 million

      Gradiant raises $225 million in Series D, enters the unicorn club

      Gradiant raises $225 million in Series D, enters the unicorn club

      Ohmium, a green hydrogen startup closes $250 million Series C

      Ohmium, a green hydrogen startup closes $250 million Series C

      Vedanta Biosciences, a clinical-stage company, secured $106.5 million

      Vedanta Biosciences, a clinical-stage company, secured $106.5 million

      Trending Tags

        • Advertising
        • AgTech
        • AI
        • Analytics
        • AR/VR
        • Biotech
        • Blockchain
        • Cars / autonomous vehicles
        • Clean tech / environment
        • Cloud infrastructure
        • Consumer health & fitness
        • Consumer products
        • Cryptocurrency
        • Data services
        • Developer tools
        • Distributed workforce
        • E-commerce
        • Education
        • Energy tech
        • Enterprise
        • Entertainment & sports
        • Fashion
        • Fintech
        • Food and beverage
        • Games
        • Gaming/eSports
        • Govtech
        • Hardware
        • Health & hospital services
        • Health IT
        • Human capital
        • Impact
        • Insurance
        • IoT
        • Local commerce
        • Lodging/hospitality
        • Logistics
        • Manufacturing
        • Marketing automation
        • Marketplaces
        • Material science
        • Media/content
        • Medical devices
        • Messaging
        • Network infrastructure
        • Parenting/families
        • Payments
        • Pharmaceuticals
        • Real estate/proptech
        • Retail
        • Robotics
        • SaaS
        • Sales and CRM
        • Security
        • SMB software
        • Social commerce
        • Social mobile
        • Space
        • Gaming/eSports
        • Travel
        • Games
      • Interview
      • Venture Capital
      No Result
      View All Result
      USTechTimes - Leading Startup and Technology News in the United States
      No Result
      View All Result
      Home Sales and CRM

      Kustomer bags $60 million in funding as it separates from Meta

      Kustomer roadmap to success: expanding workforce and advancing AI technology

      USTechTimes Editor by USTechTimes Editor
      May 26, 2023
      Kustomer bags $60 million in funding as it separates from Meta
      Share on FacebookShare on Twitter

      Kustomer, a New York-based conversational customer relationship management (CRM) platform, announced in a blog post its recent success in raising $60 million in a fundraising round. This funding comes as Kustomer separates itself from its parent company Meta. The round was co-led by previous investors Battery and Redpoint, with participation from Boldstart.

      Meta had owned the CRM startup for over a year. Facebook announced its intention to acquire Kustomer in November 2020, and the acquisition was finalized by February 2022 after obtaining all necessary regulatory clearances. Upon acquiring Kustomer, which at that time was valued at around $1 billion, Facebook had already rebranded itself as Meta.

      The initial goal of Kustomer was to create a novel method of CRM based on the idea of omnichannel contact. Traditional CRMs at the time were incompatible with how consumers and potential customers currently interact with organizations.

      Traditional customer care lines and desks have given way to various social media platforms, websites, and messaging apps.

      Therefore, Kustomer’s goal was to create a cutting-edge platform to make it easier to manage all that and use that data to improve incoming and outgoing marketing communications. The COVID-19 epidemic caused a massive surge in its use.

      Kustomer’s rapid ascent during the pandemic caught Facebook’s attention, leading them to recognize the alignment between Kustomer’s ideas and the envisioned trajectory for platforms like Messenger, Instagram, and WhatsApp.

      The idea was to develop enterprise-grade products to codify, commercialize, and improve the informal communication that individuals and organizations were currently doing through these. However,

      During its time at Meta, Kustomer made significant strides, expanding the company’s international offerings, augmenting its use of artificial intelligence, and enhancing integration with current communication channels.

      However, as part of a larger cost-cutting and restructuring initiative, Meta divested Kustomer but retained a small shareholding. The existing agreement allows Meta to continue working with it to develop new products and offer customer service for any clients it acquired during the year that Meta owned it. The intention to divest was first announced in March 2023.

      Kustomer’s Path Forward

      With the infusion of additional capital, Kustomer aims to expand its workforce, focus on integrating new AI technology into its customer data platform, enhance automated support for faster and more accurate assistance, and empower agents to thrive in the ever-evolving AI landscape.

      According to Brad Birnbaum, CEO of Kustomer, the company believes that combining contextual data from its customer care platform with AI can automate numerous client interactions and enhance agent performance. Kustomer’s ongoing objective is to simultaneously enhance its data platform, AI solutions, and agent tools.

      In the first phase, Kustomer will update and streamline its interface, creating user-friendly tools that are faster and easier to navigate. The company will then enhance the automation customers rely on by integrating cutting-edge AI technology throughout its product suite and introducing innovative generative AI enhancements leveraging the customer data platform.

      The company will continue to develop its customer CRM capabilities to drive the advancement of personalized and contextually relevant experiences.

      We are confident in our vision to scale as an industry leader, and we look forward to fully embracing our startup superpowers to bring innovative customer service solutions to market faster than ever before,” Brad Birnbaum said.

      Related Posts

      • Connexpay secures $110 million funding to fuel global expansion

        The Atlanta-based Fintech startup Connexpay has raised $110 million in growth equity investment led by…

      • Bubble Raises $100 Million in Funding, Plans to Increase Reach

        New York-based technology startup Bubble that facilitates non-coders with tools to design and create web…

      • B2B SaaS platform CleverTap secures $105 million in Series D funding

        CleverTap, a B2B SaaS platform for customer engagement and retention, signed a definitive agreement to…

      Tags: AICOVID-19CRMfundinginvestmentMetaTech Startup
      USTechTimes Editor

      USTechTimes Editor

      USTechTimes.com is an independent new media site that focuses on the latest technology and digital news in the United States and around the world. The site focuses on new startup launching, startup funding, and development in the startup space.

      Related Posts

      Customer success platform Vitally bags $30 million in Series B
      Sales and CRM

      Customer success platform Vitally bags $30 million in Series B

      February 25, 2023
      Vymo raises $22 million Series C funding to empower remote sales teams
      Sales and CRM

      Vymo raises $22 million Series C funding to empower remote sales teams

      February 24, 2022
      Scratchpad gets $ 33 million Series B boost for popular workspace app
      Sales and CRM

      Scratchpad gets $ 33 million Series B boost for popular workspace app

      January 26, 2022
      Relay Network
      Marketing automation

      Relay Network gets $30 million funding from LLR Partners

      December 8, 2019
      No Result
      View All Result

      FREE NEWSLETTER

       

      PRODUCTS

      USTechTimes – Leading Startup and Technology News in the United States

      USTechTimes.com is an independent new media site that focuses on the latest technology and digital news in the United States and around the world. The site focuses on new startup launching, startup funding, and development in the startup space.

      More from our network


      • ktd

      • atd

      • itd

      • ktt

      • kgd

      • kpp

      • ktp

      • kpoppost

      • ustechtimes

      Categories

      • Accelerator
      • Animation
      • Apple
      • Applications
      • Artificial Intelligence
      • Advertising
      • AgTech
      • AI
      • Analytics
      • AR/VR
      • About
      • Terms of Use
      • Privacy & Policy
      • Cookie policy
      • “press@ustechtimes.com”.

      © 2023 ustechtimes.com

      No Result
      View All Result
      • Home
      • topics
        • Advertising
        • AgTech
        • AI
        • Analytics
        • AR/VR
        • Biotech
        • Blockchain
        • Cars / autonomous vehicles
        • Clean tech / environment
        • Cloud infrastructure
        • Consumer health & fitness
        • Consumer products
        • Cryptocurrency
        • Data services
        • Developer tools
        • Distributed workforce
        • E-commerce
        • Education
        • Energy tech
        • Enterprise
        • Entertainment & sports
        • Fashion
        • Fintech
        • Food and beverage
        • Games
        • Gaming/eSports
        • Govtech
        • Hardware
        • Health & hospital services
        • Health IT
        • Human capital
        • Impact
        • Insurance
        • IoT
        • Local commerce
        • Lodging/hospitality
        • Logistics
        • Manufacturing
        • Marketing automation
        • Marketplaces
        • Material science
        • Media/content
        • Medical devices
        • Messaging
        • Network infrastructure
        • Parenting/families
        • Payments
        • Pharmaceuticals
        • Real estate/proptech
        • Retail
        • Robotics
        • SaaS
        • Sales and CRM
        • Security
        • SMB software
        • Social commerce
        • Social mobile
        • Space
        • Gaming/eSports
        • Travel
        • Games
      • Interview
      • Venture Capital

      © 2023 ustechtimes.com