Narvar and FourKites announced a strategic partnership to provide end-to-end visibility from supplier to customer. Together the companies will quip brands to gain control over first, middle and final mile delivery and drive enhanced levels of customer satisfaction in an increasingly competitive market where customer loyalty is paramount.
The partnership comes at a critical juncture, with retail supply chains growing increasingly complex and under pressure from downstream changes, including unprecedented shipping delays, COVID-19 outbreaks, labor shortages, tight capacity and new omnichannel business models.
The partnership will solve many issues
As retailers struggle to source inventory, maximize customer loyalty and keep costs down, this partnership will create seamless end-to-end supply chain visibility for customers around the world by combining the most comprehensive carrier network across all modes with market-leading post-purchase consumer experiences
It will Arm retailers with up to 6X more accurate ETAs, help deliver critical real-time supply chain intelligence and analytics, and account for inventory further up the supply chain to make smarter fulfillment decisions and satisfy customer demand.
“Through the partnership with FourKites, Narvar clients will gain essential visibility into their end-to-end supply chain, which ultimately helps them provide the accuracy and transparency that customers demand when awaiting their orders,” states Amit Sharma, founder and CEO of Narvar.
“Together, we’ll provide important logistics insights that retailers need to stay agile in this volatile environment,” added Sharma.
Together the companies will allow shippers to provide a seamless post-purchase experience
Over 1,200 of the world’s leading brands, including Levi’s, Patagonia and Lululemon, use Narvar to improve the post-purchase customer experience — from anticipating and tracking deliveries to managing and automating returns — to build loyalty and drive repeat business.
FourKites provides many of the world’s largest retailers, including PetSmart, Best Buy, Michaels and ACE Hardware, with end-to-end multimodal visibility beyond transportation into the yard, warehouse, and more to optimize planning and inventory efficiency and increase customer satisfaction.
“The combination of FourKites’ data science breakthroughs and robust carrier network with Narvar’s last-mile solution will bring all of a retailer’s most valuable data into a single platform,” said Mathew Elenjickal, founder and CEO of FourKites.
“This streamlined view allows shippers to leverage upstream and downstream visibility to provide a seamless post-purchase experience for the end customer. The result? Highly efficient, reliable and sustainable supply chains that shrink delivery times while maximizing trackability for customers,” added Elenjickal.